Is your laptop not charging? It’s likely that your power jack (DC Socket) is faulty. Over time, power jacks can become loose or faulty thereby preventing the charge from reaching the battery. This is due to the charger not firmly connecting to the power socket or because the charge is not reaching the battery from the DC Socket.

Read more “Laptop Power Jack / DC Socket Repair”

Is your computer running slow or constantly crashing? Or is it stuck in a boot loop? Whatever the problem, if it is hardware or software related you can put your trust in us to get it fixed. We are focusing on the more software related problems in this blog but if you have a hardware related problem then feel free to call in on 02920 026154.

Read more “Re-install Windows”

Imagine, you are working for your important project on your computer, and bam an error message comes across your screen. What would you do?

Well, most of the complex issues can be solved by some technical support services. And there are endless of these problems that hamper your device. Generally, you would run to a computer repair and laptop repair shop. But, sometimes, you don’t need to panic, because there are certain problems that each and of every computer/laptop owner is facing. Well, that doesn’t mean you should take these issues lightly, but knowing and recognizing some common OS issues would help in saving time and money. So don’t yell fix my computer every time you come across with these common issues and stay calm because you are going to decipher what your pc is saying.

Common Computer OS Issues

Blue Screen of Death

Commonly known as BSOD, makes your computer blank. All you can see is the blue screen with an error message. After a deep look at the screen, most of the people just declare their laptop/desktop as dead. But, this isn’t the problem that requires much of the technical support. In a technical language, it’s just a stop error. This may be due to some hardware issues or due to corrupted software or due to driver problems and sometimes, all you need to do is to just restart your computer. But, if the problem persists, you should immediately take this to a pc support service.

DLL File Missing

A missing DLL file means issues with the operating system in performing some specific functions. You may across hundreds of times when your computer’s dynamic link library gets damaged. The problem occurs when you try to carry out certain operations such as saving some documents. At that time your pc doesn’t know how it should respond. And that basically is due to the missing DLL file. Well, many technical support services say that you don’t worry and you could save your pc my downloading this DLL file again to your computer.

Unable to Install Application

Sometimes, when you try to install an application, your pc doesn’t let you do this specific task. You think of downloading software, but wonder how would I fix my computer when I can’t even download the application? Well, this is just due to a lack of hard drive space. All you need to do is to free some space by deleting unnecessary files. You don’t require any laptop repair and computer repair service for this, right?

Applications are Running Slow

Sometimes when you didn’t update your operating system or drivers, the pc start running slowly. Every Time you open an application it just runs with a turtle speed. This could even occur due to a lack of space in your hard drive. So, just cleaning the drive and updating the software and the operating system would make your computer run smooth.

Abnormal Behaviour

Probably, one of the strangest errors. Issues like, not being able to see the top margin in a word document. It’s there in the printout though. Makes you crazy, right? Generally, restarting your computer would solve it, but if strange things keep happening then better to go for pc support services.

If you do need a laptop repair in Cardiff or PC repair in Cardiff then we have a local engineer just for you. Give us a call on 02920 026 154 or visit us at the Laptop & PC Repair Point Centre

Laptop Battery Draining can occur due to many reasons, but you can surely prevent the battery from draining out by applying some simple solutions we’ve shared with you.

You are doing some important work on your laptop as usual and suddenly the fully charged battery betrays you and runs out of charge. Hence, the laptop shuts down, and all the important work vanes away. Just like any other component of a laptop, the battery can also have an issue and it can drain.

You should apply these tips to save the battery from draining out, and extending its life, because the battery is, after all, the life of your laptop.

Adjusting the Brightness:

Keep a check on the brightness level on your laptop screen, it’s not only good for your eyes, but it also plays an important role in preserving the battery life. A higher brightness level increases the load on the battery. Therefore, it should be kept on a normal level.

You can regulate the brightness in the Control Panel of your system.

Power Usage Configurations will Help You:

Your laptop has got all the necessary configurations for saving energy consumption. You can tune your laptop for automatically going into sleep mode in case of inactivity for a pre-selected time period. This helps in conserving power and battery life to a great extent.

During the sleep mode, many of the unnecessary features will automatically turn off, causing preservation of the battery power and life. Ensure the correct timings of sleep mode according to your usage to avoid interruptions.

Keep Check on the Connectivity Settings:

You should keep an eye on the Wi-Fi connection settings on your laptop. Keeping the Wi-Fi settings on even when you don’t need them will consume more power. You should only keep the Wi-Fi on when you need it. Other sharing connections like Bluetooth are also subject to this caution.

Keep the add-on devices away when not in use:

We use various plug and play devices according to different needs like a pen drive, mouse, keyboard, external hard-disk, webcams, etc. But, these add-ons consume a considerable amount of battery power. So, it is advisable to remove these devices when not in use. Even when we are using them, we should be careful about using them for too long.

Close the Unnecessary Programs:

By following this step, you can not only save the power consumption of your system, but you’ll also save the RAM consumption, resulting in the smooth functioning of your system. You can manage the programs through the Task Manager. Here you can close the unnecessary programs and the useless programs running in the background.

If you do need a laptop repair in Cardiff or PC repair in Cardiff then we have a local engineer just for you. Give us a call on 02920 026 154 or visit us at the Laptop & PC Repair Point Centre

Uh-oh. It happened. Whether you dropped your phone into a puddle, sink, your glass OR you just spilled something on it, your phone is now wet and you’re worried about what to do.

We see liquid damaged phones all the time, so here’s a list of what you should do to AVOID needing to see us for liquid damage.

Turn it off immediately!

This might seem like a no-brainer, but you need to turn off your phone immediately if it’s still on.

THAT’S VERY IMPORTANT – even if your phone is still functional, but common-sense tells you that there’s water in your phone, you need to turn it off and take the battery out to get the water out. The water may not be eating away at the metals in your phone yet, but if you don’t do anything to stop it, your phone can have real, irreversible damage soon.

Real damage = real money, as legitimate liquid damage repairs are expensive, and sometimes it’s actually not possible to save the phone and you’ll need to get a new one. Your phone WAS working after taking a dip, but if there’s water trapped in there it’ll die a slow death over the next few days.

Take the battery out

I know iPhones don’t make it very easy to take the battery out, but if you have legitimate cause for concern, you should probably take it to a repair shop – they should be able to open it up for you with very little trouble, or the alternative would be to follow a guide from a source such as

If you have another type of Smartphone such as a Samsung, it’s probably pretty easy for you to pop the back cover off of your phone.

This is a very important step because it’s much easier for water to get INTO a phone, than for it to get back out. It’ll fill up all sorts of nooks and crannies and will just never evaporate properly, and that’s how you get corrosion inside your device.

Wipe it down

Once you’ve taken the battery out, take out any other types of cards or chips that you can (SIM card for example) and do what you can to dry them. That includes using paper towels or tissues for those nooks and crannies and shaking all that water off and out of your phone pieces as best you can.

You may be considering using a blow dryer – you can, but beware! That heat can damage exposed components, so use it with caution.

Leave it out to dry for a little while

Depending on how wet it got/how good you feel about the job you did drying out your phone, this can range from a few hours to a few days.

If you dropped your phone in a lake and it took you ten minutes to find it – you’ll probably need to leave it out for several days, and even then, there’s no guarantee that your phone will work. Sometimes the damage is irreparable.

If you dropped it in a puddle and pulled it out within a few seconds, there’s a solid chance you only need to leave it out for a few hours. You actually might not need to leave it out at all if you did a really good job cleaning it out, but you should probably set your phone down for a few hours to be safe.

Turn it back on – maybe charge it back up!

Leaving it out to dry for a few days is the last “fixing” step – and then you’ll just have to hold your breath and hope for the best. Put your battery and SIM card back in etc. and try to turn it back on.

If it doesn’t turn on immediately, plug it into a charger and see if your phone needs a charge. Give it a little time on the charger. Even if your phone was fully charged beforehand, this could be the “spark” you need.

Good luck! We hope these techniques get your phone back up to speed, but there are no guarantees!

If you act fast and follow these instructions though, you’ve got a good chance to avoid liquid damage for your phone. There’s a chance that even if your phone doesn’t work, it could just need a new battery!

Sometimes liquid can get into the battery be impossible to get out, but a battery replacement is a much, much cheaper option than getting a new phone or an extensive liquid damage cleaning!

 Important: DO NOT put it in rice!

This is a very common misconception, and we understand – it definitely passes the logic test. You also probably got advice from someone you trust!

Your friend or cousin or sister dropped their phone in water, then gave it the rice treatment for two days and “Viola!” the phone worked again.  That’s anecdotal advice, and if they had left it out drying on the shelf it also would have worked.

The idea of using uncooked rice to suck out the moisture makes sense, but in practice, it just doesn’t work as well as open air.

If you do need a laptop repair in Cardiff or PC repair in Cardiff then we have a local engineer just for you. Give us a call on 02920 026 154 or visit us at the Laptop & PC Repair Point Centre

We’ve come a long way since the ENIAC—that infamous, 30-ton beast of a calculator, developed in the 1940s, that paved the way for the modern computer age. One really notable thing about machines like the ENIAC was that they broke down regularly. Thankfully, modern computers built from integrated circuits are much more reliable, but they’re not always so easy to fix. Laptops are a particular nuisance because they’re miniaturized: all the parts are compact and jammed into a really tight space. Worse than that, some parts are made to fit only one specific machine. While the external keyboard for a desktop computer is an off-the-shelf component you can replace for a few dollars, the one on a laptop is generally made to fit only one machine (or one Make of a computer) and a replacement, carried out by a dealer, could cost you a quarter the price of a new machine!

But don’t worry, because some of the most common things that go wrong with laptops are surprisingly easy to fix just by you. If you’re reasonably competent (and confident), and your broken machine looks like it’s heading for the scrap heap anyway, why not investigate whether you can fix it yourself before you buy a new computer? Here are some simple tips based on my own experiences owning and repairing laptops over the last decade or so.


  • Be sensible. If your machine is still under warranty and you’re covered, get it repaired professionally at the manufacturer’s expense.
  • Remember that a laptop is an electrical appliance and tinkering inside anything electrical can be dangerous. Unless you have a basic competence with electrical things, it’s best to leave repairs to someone properly qualified. Generally (but not always), laptops are powered by external transformers and use voltages of about 15–20 volts, so the risk should be small. But there are still high-voltage components inside (like the LCD screen inverter) that can give you an electric shock. Take all appropriate precautions before you start: unplug the machine completely, remove the battery as well, and maybe leave it like that for a few days to let any stray charges leak away.
  • While the laptop may not harm you, you can easily damage it. Even if you’re not clumsy and hamfisted, stray zaps of static electricity can destroy chips in a moment, so use anti-static protection.
  • If you really don’t know what you’re doing, leave repairs to someone better qualified: tinkering with your broken computer could turn a minor problem into major damage and render your machine totally beyond repair. If you’re determined to proceed, you do so absolutely at your own risk: don’t blame me if you screw up!
  1. Take a backup

If your machine is still working, be sure to back up the entire hard-drive (or at least your most important documents) before you start. Copy the whole of your “My documents” (or “Documents” on a Linux machine) onto a USB flash drive or burn it onto a CD-ROM. (If it’s not too big, you could even upload it to cloud storage.) If your computer won’t boot to let you back it up, you may be able to boot it from a CD-ROM or startup floppy (remember those?) and then copy files that way. (Another handy tip: if you’re familiar with Linux, you might be able to boot using a Linux live CD, mount the Windows partition, and then copy the files onto an external flash drive inside Linux.) If you’re pretty sure the hard drive is intact, you may want to remove that and put it somewhere safe before you try other repairs. You’ll generally be able to read the hard drive from one machine in another, though you probably won’t be able to boot up from it in a different machine.

One thing to note in passing is that making backups only when your computer has just crashed is a bit silly. Get into the habit of making backups regularly. Corporate IT departments usually back up their systems every night. Since I work from home, I make sure I back up the documents folder on my hard drive once a week without fail: it takes about a minute to copy the whole thing onto a USB memory stick, overwriting one of the backups from previous weeks. Try to organize your computer so the regularly changed items are in one place and quicker to copy. Backup less frequently changed things (maybe your photo or music collection) less often. Remember you can use things like MP3 players to store computer files as well as music, so you can use those as handy portable backups if you need to. Another good tip is to keep an offsite backup somewhere. Keep a copy of your home computer’s documents folder on a USB drive in your desk at work, for example. Then you’re better protected against things like fire and theft. There are also plenty of secure, inexpensive cloud-based storage systems (such as Amazon’s S3, Google Drive, and Apple iCloud) that you can use to backup your files online.

  1. Work around with a plugin

Virtually every modern laptop has several USB sockets and it’s easy to plug in an external keyboard, mouse, screen, webcam, hard drive, and so on. Most laptops also have a PCMCIA card socket (a thin slot on one side) where you can plug in an external modem, Wi-Fi card, or USB hub. If something obvious breaks on your laptop, the simplest, cheapest, and easiest “repair” you can make is often to switch to an external device. So, for example, if your keyboard breaks, you can use a plugin USB keyboard. (If your USB has broken as well, switch to Bluetooth.) If your sound card packs up, get yourself something like a Griffin iMic (a little external sound card that plugs into your USB port). If the modem stops working, use a plugin modem card in the PCMCIA port. If one of your USB sockets stops working, get a plugin USB hub and use that in one of the other USB sockets instead.  If all your USB sockets fail, get a PCMCIA USB hub. You can usually buy these sorts of addon “peripherals” for a few dollars on eBay and you can fit them in seconds, yourself, without tinkering inside your computer or worrying about making things worse. Job done!

  1. Know your “service flaps”

Understandably enough, most laptop users spend all their time looking at the keyboard and the screen. But if you spend a moment looking at the underside of your machine, you’ll find there are maybe half-a-dozen little plastic flaps, secured with one or two screw or slide clips, giving access to the components most likely to go wrong and need replacing. Generally, you can remove the battery, the hard drive, and add extra memory, and you may also be able to replace the CPU fan—all without going into the innards of the machine.

A few years ago, when I crashed the hard-drive on my nearly new laptop, I took it into a dealer for a very expensive repair, which would have involved unplugging the broken drive and swapping it for a completely new one and probably took about a minute. Shortly afterward, I discovered I could have done the same job myself by removing a couple of screws on the base of my machine. It would have been easy to look up the part number on Google or eBay and order myself a new drive at a fraction the price I was charged.

Take a few moments to look through the manual that came with your machine. Find out what flaps it has underneath and what you can easily gain access to and repair.

Some parts of your machine won’t be accessible through service flaps—and it’s usually far from obvious how to get deeper into a laptop if the bit you want to replace isn’t in sight. Once you start removing the main case screws, everything gets more tricky: if you take the wrong screws out, you can quickly find the machine falling apart in your hands! Some laptops have snap-off plastic covers (quite common with the screen surround, which you can usually snap off after removing a couple of screws hidden under circular plastic covers at the top and bottom). Others have snap-off covers over the power switches and around the keyboards. If you look closely, you can often see little recesses where a screwdriver can be inserted. But if you get it wrong and push or pull in the wrong place, you’ll snap the plastic and damage it horribly. Before you start wrecking your machine, search for online videos or repair sites that show you exactly how to get inside and access the part you want to replace. Bear in mind that some manufacturers (Apple in particular) go to very great lengths to prevent you repairing their devices, obliging you to buy new ones, and some devices are just difficult or impossible to repair. Sony ebook readers, for example, have extremely fragile screens that are bordering on impossible to remove; even their batteries are firmly glued inside and difficult to replace. Nevertheless, you might still find a handy video on YouTube explaining how to do exactly the repair you need (always check first to see if someone has blazed a trail you can follow!)—and that can make all the difference. If your gadget is completely broken, you’ve nothing (but time) to lose by having a go—and you may well find it a very educational experience, even if you end up with a load of broken junk that’s entirely beyond repair (I got a fascinating insight into how touchscreens work by taking my ebook reader apart, for example, though all I had to show for my “repair” was a pile of broken glass, metal, and plastic).

  1. Search your symptoms

If your computer’s problem isn’t obvious, try looking up the symptoms on your favourite search engine. That’s how I discovered the LCD screen inverter needed replacing on one of my old laptops: the screen was flickering and occasionally going dark, but I could still see what was written on it very clearly. Having learned about the risks of replacing an inverter (it’s a high-voltage component), I took appropriate precautions, then removed a couple of screws on the bottom of my laptop’s screen and ventured inside. It was easy and cheap to order a new part from eBay and I fitted a replacement in about thirty seconds. I was amazed and delighted that I’d turned a useless machine, destined for the garbage dump, into something as good as new with virtually zero effort. And the repaired machine is still working well over 10 years later

  1. Find your spare part

Once you know what’s wrong with your computer, you’ll generally need to replace one or more parts. Locating the right part is half the battle when you’re making repairs. Assuming you can get at them, fitting spares is often much easier than it sounds. The parts most likely to go wrong are the ones under the little flaps on the base of your machine. Simply read off the part number and type it into Google and eBay and see what you find. Often, you’ll find an official replacement from the manufacturer and maybe cheaper equivalents made by other companies. You’ll find secondhand bits recovered from broken laptops on eBay. There are also lots of broken laptops for sale on eBay and it may be cheaper to buy a “spares and repair” version of your exact machine and salvage appropriate parts than to worry about finding one specific part. Then you’ll have other spare bits ready for future failures as well.

  1. Take care when fitting spares

The main parts of a laptop are usually modular and designed to be replaced. Things like a laptop keyboard, for example, simply plug into the motherboard (the main circuit board) with a little clip you can remove yourself; they’re not soldered in place. That doesn’t mean computer parts are robust: often they’re easily damaged and can’t withstand hamfisted repairs. Even if you handle them carefully, some parts (memory chips, for example) are susceptible to damage from static electricity. Google around before you fit a new part and read up on any special precautions you need to take. Don’t be in a rush; your computer’s not going anywhere.

Broken “mechanical” parts of your laptop are a bit harder to replace and do require a bit of dexterity and technical skill. For example, laptops that are opened and closed repeatedly will eventually suffer from broken hinges. Replacing parts like that can be tricky: often you’ll need to remove quite a lot of screws and other decorative parts and there is a bit of scope for damaging your machine in the process. Go slowly, be patient, and take close-up photos at each stage so you know exactly where everything went; that makes it easy to put it all back again later.

  1. How will it fail?

Although manufacturers probably don’t design their machines to wear out (computers make themselves obsolete after a few years whether you use them or not), laptops certainly don’t seem as well built as they were about a decade ago. Failures are more likely now computers are being used by a wider, less experienced group of people. It’s worth anticipating when and how your new machine is likely to go wrong—and taking a bit more care to stop that happening.

For example, I am a writer and I pound my laptop for many hours each day. It came as no big surprise when I wore out the keyboard on my first laptop after only a couple of years, even though I’d owned typewriters that were decades old. I had my laptop professionally repaired, at great expense, and then did exactly the same thing again a couple of years later. This time I got the message: laptop keyboards are very flimsy compared to desktop ones and they’re not designed for industrial-strength work. So, the next time I bought a laptop, I bought a cheap, external keyboard (which is far nicer to type on) and now I sit my laptop on a stand and pound the external keyboard instead, while my laptop’s own keyboard sits there mostly unused. If I wear out the keyboard now, it’s about five dollars for a replacement. (You can use an external mouse and screen in much the same way. Once your laptop is sitting on a desk all day plugged into peripherals, you might ask yourself why you didn’t buy a desktop machine to begin with; they’re generally far easier to upgrade and repair.)

If you look through the broken machines for sale on eBay, you’ll find a few other common causes of laptop mortality. Liquid damage is high up the list. Spill a cup of coffee on a laptop and you can be reasonably confident it won’t work again, so get into the habit of drinking away from the machine. Broken USB sockets are also reasonably common, usually caused by people trying to force plugs in the wrong way around. USB connectors are inherently robust—they’re meant to be “plug and play”—but that doesn’t mean they’re indestructible. Bear in mind that the sockets you plug your peripherals into are soldered (sometimes not that well) directly onto a circuit board in your machine and if you press them too hard, too often, you can break the connections. So treat your laptop with a bit of care and respect and it’ll repay you with years of faithful service.

  1. Maybe someone else can help?

Some of the things I’ve suggested above are low-risk or no-risk: using a workaround USB device, for example. But if you really can’t avoid a physical repair and you’re not confident enough to attempt it yourself, does that mean you have to trash your laptop and buy a new one? Not necessarily! Check out things like “repair cafes” where experienced volunteers get together to help one another with fixes.

If you do need a laptop repair in Cardiff or PC repair in Cardiff then we have a local engineer just for you. Give us a call on 02920 026 154 or visit us at the Laptop & PC Repair Point Centre

Here are 5 Reasons Why You Should Use a VPN

Nowadays, with the rise of censorship, tracking, and internet hacking, VPNs are something casual users are considering, and that’s probably a good idea.

It’s pretty easy to get a VPN app from Microsoft, Google, or Apple store and install it with a few clicks on a button. Typically only basic configuration is needed. You no longer have to be a security expert to protect your right to privacy.

As you can see from this popular VPN website, VPNs aren’t extremely expensive either. In fact, you can get a pretty robust VPN with strong encryption for as low as the cost of two coffees a month.

Here are five reasons why you probably should be using a VPN:

Device Protection

How many times have you logged onto Wi-Fi at a coffee shop, store, or airport to take advantage of the free connection? It’s easier than you think for a malicious hacker to sniff out your information, or even fool you into connecting to a fake site, giving them the ability to download malware straight to your computer or phone.

VPN tunnels send data from a server straight to your phone; all data is encrypted. That means that even if you are on an unsafe network, hackers won’t be able to interfere, or even see what you’re doing.

Evade Tracking

VPNs direct all of your internet traffic through an encrypted tunnel. You have the option to choose a server in any location, and choose a different IP. This can be useful if you need to access sites at work or school when the network is severely restricted, blocking various sites, but accessing these sites will enhance your studies or work.

Avoid Being a Commodity

Without GDPR regulations internet service providers could collect and sell your data as they would like? Every time you logged online, every move you made was tracked and monetized. Congratulations, to advertisers, you, as a person was a product.

However, every time you give GDPR consent,  advertisers can buy your internet history so they can analyze what sites you visit, where you currently shop, what your interests are, and more so that they can make their advertisements more appealing to you.

There are also no guarantees that the website you are viewing online is complying with GDPR rules, as there are still websites which have not responded to GDPR changes and some websites will only be giving the illusion of compliance.  Worse still malicious websites may even us a bogus GDPR consent form to trick users into believing their website is legitimate.

Access geo-blocked Content

Some countries in the world are subject to censorship or a government controlling what people see online, if you are visiting one of these countries, a VPN will bypass content restrictions so you can access simple streaming services like Netflix and YouTube or your religious or political content.

Privacy is a Right, Not a Privilege

In the UK nowadays we can’t go anywhere without being caught on a surveillance camera. We’re followed and watched by advertisers, cell networks, and tracked by social media sites and our ISPs. If you believe that privacy is a right, not a privilege, look into a VPN. You don’t have to be doing anything wrong to be spied on.

If you do need a laptop repair in Cardiff or PC repair in Cardiff then we have a local engineer just for you. Give us a call on 02920 026 154 or visit us at the Laptop & PC Repair Point Centre

Microsoft Surface Laptop has not had a good start. Users are reporting cracks on the screen without any apparent reason.

Read more “Surface Laptop 3 Cracked Screen Problem Will Now Be Repaired By Microsoft For Free”

This is a very common question and we’ve looked into the major differences between the models. Of course there is the obvious size, pricing, and camera etc… But if you look at the technical aspect of them, you may be quite surprised they are actually not that different!

Earlier this month, Apple announced three new iPhone models to replace the iPhone X. Dubbed the iPhone XS, iPhone XS Max, and iPhone XR, these models have officially replaced the iPhone X, which Apple has officially pulled from its stores after this announcement. So, for those looking to upgrade their phone to a new iPhone X, it appears that you now have three choices instead of one.

Read more “Main Difference Between The iPhone XS, iPhone XS Max And iPHONE XR?”

If you think back to 2017, you may remember the major ransomware attacks called WannaCry, which affected over 200,000 systems in the world. In the UK, this greatly impacted the NHS, as 40 of its organisations were hit.
But cyberattacks don’t just affect businesses; they affect the regular internet user as well. So long as you have computer systems and are connected to the internet, then you’re at risk of cybercriminals trying to get into your system.

Read more “Why Is Cybersecurity Important?”